Ara Floor Store is a trading name of Ara Flooring Solutions Ltd.
Where fitting is offered, we act as agents for local, self-employed floor fitters. We act as an introducer to the 3rd party fitter, and make all the necessary arrangements on your behalf. All fitters have been assessed by us to ensure sure that they provide a high level service. Fitting works are guaranteed for 12 months. Please note that it is not uncommon for a fitter to need to return, sometimes weeks after fitting, to complete remedial work, such as re-stretching a carpet that often initially stretch due to the carpet acclimatising to your room.
In the unlikely event that any dispute arises between the customer and the fitter, we will always endeavour to assist the situation to a timely, and agreeable outcome. Each fitter is responsible and liable for their standard of work. Fitters possess at least £1million public liability insurance and we can supply a copy of their public liability certificate to customers upon request.
Installation costs.
Payment is made directly to the self employed 3rd party fitter.
Orders made online and in-store with Ara Flooring Solutions Ltd will have the fitting cost shown on your invoice for your reference. You must pay this fee directly to the self-employed fitter that we have organised on your behalf.
The fitting fee should be made in Cash (unless prior arrangements are made with the fitter) upon immediate completion of works. The 3rd party fitter is responsible for providing the consumer a receipt for installation costs.
In occasional circumstances (such as an insurance order), the fitting service can directly be made with, and paid to Ara Flooring Solutions Ltd. In these circumstances, there will be a 15% service charge added to the fitting fee to cover our extra associated costs. In this scenario, the fitting contract is with Ara Flooring Solutions Ltd, with the fitters working as sub-contractors for Ara Flooring Solutions Ltd.
Privacy
3rd party Fitters will be provided with a copy of your order. This will include customer information to fulfil their service, such as name, address and telephone number. Neither Ara Flooring Solutions Ltd nor the 3rd party fitters have access or record of payment information details. Card payments to ‘Ara Flooring Solutions Ltd’ are securely processed.
Preparing you room & Waste clearance.
Fitting prices are based on fitting to an area that has already been removed of old floorcovering and the room having been emptied (2 or 3 pieces of furniture such as couch and chair can be worked around). Fitters will leave any fitting waste in an orderly fashion for you to dispose of. Unfortunately, fitters are unable to take away any wastage from the fitting as they do not hold a ‘Waste carrier license’.
Add-on fitting services.
Extra works such as hardboarding the floor or emptying a room of furniture are subject to extra costs and should be discussed and ordered with us prior to the work commencing. If, on the scheduled fitting day, extra work is found to be needed, that has not previously discussed, , the fitter will try and accommodate where possible. However, due to their scheduled workload for that day, and the fact that all fitters do not all offer the same ‘add-on’ services, you may experience a delay in your fitting.
